Orders (Shipping, Tracking & Returns)
How long does it take for my order to be processed and shipped?
Our shipping team is super speedy, and typically your order will be processed and shipped out within 1-2 business days! During the checkout process, we allow our customers to choose their preferred carrier option; thus, depending on your location an
Can I change my shipping address?
If you would like to make a change to a recently placed order, including cancellation or a shipping address change, reach out to our deicated and frinedly customer support team at [email protected]. If the order has not yet processed, we will be hap
When will my order arrive?
While we wish we could send your order on a magic carpet, we actually cannot guarantee shipping/delivery dates, as there are quite a few factors outside of our control that could cause delays. We process orders super quick, usually within 1-2 busines
My promo code didn't work.
Oops, sometimes there are glitches! Reach out to us at [email protected], and we'll check to see if that promo code is still valid. If so, we'll be happy to retroactively apply it to your order.
My international order is taking a long time to arrive.
While we know it can be frustrating, depending on the shipping option you chose at checkout, international orders do tend to take longer to arrive than domestic orders. Our processing time of 1-2 days is the same for international orders, so your ord
Do you ship to where I live?
Chances are, yes! We offer worldwide shipping. When checking out, you'll see multiple shipping options based on the address you provide. You are having difficulties placing your order, or it does not appear that we can ship to your location. Please
My tracking says delivered, but I never received my package.
In the frustrating event that you've not received your package despite tracking showing that it has been delivered, we ask our customers to take the following steps:
Why does my tracking number still say "pre-shipment?"
This means that your package has been processed on our end and sent to the carrier, but they have yet to scan your package. You should typically see an update within the next 24-48 hours!
What are the return, refund, and shipping policies?
Returns/Refunds/Exchanges. *Orders over $300 are NOT eligible for a Return/Refund. Please reach out to our customer service team to learn about exchange eligibility. Items Eligible for Refunds:. Full-priced items. Unopened. Unused. Incorrect or Defec
Can I get a refund if I don't like the flavor I chose?
We cannot accept returns for any suppository melts that have been opened or whose flavor may not have been your favorite. But...we have an affordable solution to eliminate this issue! We offer samples for purchase of each suppository melt flavor. We