My tracking says delivered, but I never received my package.Updated 20 days ago
In the frustrating event that you've not received your package despite tracking showing that it has been delivered, we ask our customers to take the following steps:
- Check with neighbors - occasionally packages get left at the wrong address, so ask around! This is especially helpful if your address is an apartment with a common mailroom.
- Check with your local carrier - if you're able to make contact with that person, this is a really helpful step!
- Go to your local carriers office (USPS or UPS) - sometimes packages are held due to a reason that didn't allow delivery. Bring your tracking # and often, they're able to help locate your package!
- If after 7 days, you've still not located the package, reach out to us at [email protected] and we'll try our best to help solve the problem!