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My tracking says delivered, but I never received my package.Updated a year ago

In the frustrating event that you've not received your package despite tracking showing that it has been delivered, we ask our customers to take the following steps:

  1. Check with neighbors - occasionally packages get left at the wrong address, so ask around! This is especially helpful if your address is an apartment with a common mailroom.
  2. Check with your local carrier - if you're able to make contact with that person, this is a really helpful step! 
  3. Go to your local carriers office (USPS or UPS) - sometimes packages are held due to a reason that didn't allow delivery. Bring your tracking # and often, they're able to help locate your package!
  4. If after 7 days, you've still not located the package, reach out to us at [email protected] and we'll try our best to help solve the problem!
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